Subscriber Guide 2008 - 2009
Thank you for subscribing to the Victoria Symphony!
Purchasing a package (subscribing) provides a savings over buying single tickets. As valued members of the symphony family, subscribers also receive additional discounts and benefits. Here's is complete guide to all the benefits of subscribing with the Victoria Symphony.
FAQ's
Ticket Policy
Conditions of Sale
Benefits
Savings!
Buy a subscription series and save up to 30% over single ticket prices! In a 5-concert package, that's like buying
four concerts and getting the fifth one free!
Additional discounts and savings!
Subscribers receive a discount of 10% on any additional single ticket purchases, including Special Concerts!
(some restrictions may apply)
Great seats year after year
The best seats are available to subscribers first. Keep the same seat year after year or be the first in line to upgrade to a preferred seat.
Beat the box office!
As a subscriber, you're always at the front of the line! You can purchase single tickets before they go on sale to the general public. You always get first choice of seating for single concerts when you renew your subscription!
No charge for lost or forgotten tickets
If you lose or misplace your tickets, then call us to arrange for replacement tickets, free!
Ticket donation for tax receipt
If you can't go to a concert and don't want to exchange your ticket, you can donate the ticket back to the symphony and receive a charitable tax receipt for its full value. Original tickets must be returned to the symphony box office at least 48 hours before the concert you can't attend. Tickets can be returned in person or by mail. Please note: unredeemed Compose Your Own Season vouchers are not eligible to be returned for tax receipts.
Ticket exchanges
If you cannot attend a concert, you may exchange your ticket for a ticket to any other regular series concert this season. Simply return your tickets to the Victoria Symphony box office before the date of the concert you cannot attend and choose your new performance.
Please note
- Original tickets must be received by the box office at least 24 hours (or by 4pm Friday, for weekend concerts) before the date printed on the ticket. Tickets may be returned by mail or in person. Exchanges cannot be processed until the box office receives the original ticket(s).
- There is a $1.50 service charge on each ticket exchanged.
- Same seating cannot be guaranteed and all exchanges are subject to availability.
- You will be charged the difference (if any) in subscription ticket value between the ticket(s) you hold and the ticket(s) for the desired performance.
- Exchanges made into a lower price level will not receive a refund, credit, or tax receipt for the difference.
- The final concert date for which tickets may be exchanged is April 24, 2009.
- Tickets that are part of a subscription package cannot be exchanged for Special Concerts (Holly Cole, Messiah) or Festivals (New Currents, Mozart Festival).
- For Special Concerts and Festivals, exchanges can be made between different dates of the same show only.
- The Victoria Symphony reserves the right to refuse exchange privileges into or out of any performance.
Personal subscriber care
Our customer service representatives offer personal attention and are available to assist you.
Victoria Symphony Box Office
620 View Street, Suite 610
Monday to Friday — 9:00 am to 4:00 pm
250.385.6515
boxoffice@victoriasymphony.ca
www.victoriasymphony.ca
FAQs
I've lost my ticket! What should I do?
If you lose your subscription tickets simply contact the Victoria Symphony box office to arrange for replacement tickets. If you realize that you no longer have your ticket when you arrive for the performance, go directly to the venue box office and a replacement ticket can be provided. Proof of identity is required.
What time should I arrive?
We suggest you arrive at least 30 minutes before the scheduled start time. This gives you time to find your seat, turn off your cell phone and pager, and glance through the concert program to familiarize yourself with what you are about to hear.
What happens if I arrive late?
If you arrive late you will be seated according to the late seating policy. The late seating policy has been adopted for the comfort and listening pleasure of our audience and as a courtesy to the musicians. If possible, late seating will be permitted after the opening remarks, before the conductor comes on stage or after the first movement in a piece. After that, ushers will seat latecomers when there is a pause or break in the program.
Where can I park?
Street parking is available at both the Royal Theatre and the University Centre in reasonable proximity to the venues. Parking is also available under UVic Centre. Pay parking is now in effect 24 hours Monday to Saturday in all UVic parking lots. The closest underground parking to the Royal Theatre is at the main branch of the Greater Victoria Public Library, off Courtney Street.
Will there be pre-concert talks?
We will continue to share our passion for classical music in captivating pre-concert talks before each Legacy and Signature series concerts. These discussions feature guest artists, musical excerpts and in-depth information about the compositions featured in the concerts. The talks are free to ticket holders for the afternoon or evening performance and begin one hour before curtain in the West Lobby at the Royal Theatre.
How do I add additional concerts to my subscription?
Additional concert tickets may be purchased at a any time from the Victoria Symphony box office, Royal and McPherson Theatre box offices, or UVic Ticket Centre. Current season subscribers are entitled to a 10% discount on all additional tickets purchased, including Special Concerts.
What if I need to cancel my subscription?
Subscription packages are fully refundable up until the first concert of the series and all tickets purchased as part of a package are exchangeable. After the first concert, subscription packages are non-refundable. All single ticket sales are final, non-refundable and non-exchangeable.
When can I begin exchanging my tickets?
You may begin exchanging your subscription tickets as soon as you receive them in the mail. Tickets may be exchanged at any time throughout the season, up until 24 hours before the date printed on the ticket. Original tickets must be received by the box office at least 24 hours (or by 4pm Friday, for weekend concerts) before the date printed on the ticket. Tickets may be returned by mail or in person. Exchanges cannot be processed until the box office receives the original ticket(s).
How do I redeem my Compose Your Own Season vouchers?
Your vouchers for the Compose Your Own Season package offer you the ultimate flexibility in creating your own series. CYOS vouchers can be redeemed either in person or by mail for any regular season concert between September and April (excludes Special Concerts and Festivals). For vouchers sent by mail, simply tell us which concert(s) you would like to attend and where you would prefer to sit. We will contact you to make the arrangements. Seating is subject to availability. Please note, the original vouchers must be received by the box office before a booking can be made. CYOS vouchers cannot be upgraded.
Perfume alert
Please respect the health concerns of sensitive patrons and refrain from using fragrances or scents of any kind.
Ticket policy
Every person must have a ticket in order to be admitted to a performance. Children five years and older are welcome at all regular Victoria Symphony concerts. There are no age restrictions at Concerts for Kids, but all patrons, regardless of age, must have a ticket. Babes-in-arms at Concerts for Kids will be issued a complimentary seat next to their parent or guardian.
Conditions of sale
Subscription series are purchased and issued subject to the policies, rules and regulations of the Victoria Symphony. All remittances will be deposited immediately upon receipt, without guaranteeing acceptance of order as requested. No refunds will be made and no credit vouchers issued after the first concert of the season except in the case of cancellation of a performance. Artists, conductors, programmes, dates, locations and prices are subject to change without notice. When time allows, programme changes will be announced in advance of the performance.
